|Credit Card (Photo credit: 401(K) 2013)|
Customer service is another matter. May I vent?
When I signed up for internet service down here in Phoenix, you would think they would have been glad to take my credit card number and sign me up, right? Not so. That's a separate process.
Called today. Gave my account info to perky automated voice guy. After pressing all his right buttons, got a live guy. Repeated all my account info to him. He wanted to know why we didn't have cable TV. I said we had no TV. Wanted to know if we would get one. Can you believe this? I said all I wanted to do was give my credit card to pay for internet. You would think they would be happy to take it. Not so. Next he wanted to know about our cell phone situation. I made it clear, for the third time, that all I wanted to do was pay for internet.
He switched me over to payments. At least the line didn't drop. Payments gal wanted to know… my account info. Gave it the third time. She was actually very nice. Signed me up for autopay but said it would be effective with March bill. I said I also needed to pay for February. She said that if she took the payment over the phone it would cost me $4. Can you believe this?!
I also had an issue with my bill. Got transferred to billing gal. At least the line didn't drop.
Billing gal wanted to know why we don't have cable TV. "No TV". What about cell phone? At least she was nice about it. Patched me over to automated voice guy to pay the February bill. He needed to know my account info. Gave it to Century Link for the fourth time in a single session. Paid bill.
½ hour of my life irretrievably lost to CenturyLink customer service. All because when I signed up they could not/would not take my credit card info at the time.
Somebody at CenturyLink should be fired, and it's not the people I talked to. They are as much prisoners to this customer service lobster trap as the hapless customers who wander in.
And that's the way the Ball bounces.